ITIL® 4 Specialist: Drive Stakeholder Value - Including Exam
This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 Foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
This course includes a web proctored exam.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
9 courses found
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- Delivery Format: Virtual Learning
- Date 07-09 May, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 04-06 June, 2025
- Location: Virtual
- Language: Dutch
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- Delivery Format: Virtual Learning
- Date 09-11 July, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 01-03 September, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 08-10 September, 2025
- Location: Virtual
- Language: French
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- Delivery Format: Virtual Learning
- Date 06-08 October, 2025
- Location: Virtual
- Language: Dutch
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- Delivery Format: Virtual Learning
- Date 03-05 November, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 07-09 January, 2026
- Location: Virtual
- Language: Dutch
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- Delivery Format: Virtual Learning
- Date 25-27 March, 2026
- Location: Virtual
- Language: Dutch
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